Have a burning question about our fantastic products, service or shipping? You’ll find the answers to our most frequently asked questions below.
What brands and designers do you stock?
Obsessed with great design and high-end quality? Us too! CRAZE stocks a wide range of streetwear, fashion and designer garments from New Zealand & Australia brands including Federation, Thing Thing, Mink Pink, All about Eve, Jorge, Adine Undone, Esmaee, Elwood, Home-Lee, Mi-Moso, Stitch Ministry, Blacklist, Dricoper Two by Two, Stitch Ministry, Foxwood, Anyones Daughter, Garcia, Eb & Ive, Isla of Mine, Stilen, Stella & Gemma, and Minx, Quay, Zafina, Seduce, Woden, Nude and so much more.
Do you have a physical store that I can visit?
We’d love it if you did! If you live in Canterbury, or you’re ever passing through, please pop in to see us and shop our range at CRAZE: 178 Williams Street, in Kaiapoi. If you live out of town (or you prefer to shop in your slippers – we get it!) you can browse and purchase from our full range right here online. We ship NZ-wide!
Can I sign up for sale updates and special offers?
YES! You can subscribe to CRAZE emails for updates direct to your inbox, or you can LIKE and FOLLOW us on Facebook for style inspiration, NEW item updates, sale announcements and more.
How can I pay for my order?
Shopping online should be a breeze, so we accept a range of payment methods, including credit card, PayPal, and LayBuy, so you can shop now and pay later!
What are your shipping charges?
We offer FREE SHIPPING on all orders throughout New Zealand.
This means that you’ll never pay shipping costs for your order – whether you live in the far North or the deep South, and you’re treating yourself to two items or 20. Woohoo!
How are CRAZE items delivered, and when will I receive my order?
We ship all of our items via New Zealand Post. You can expect your order to arrive within 1 – 3 working days, or 3 – 5 working days if you live in a rural area.
( Shipping may take long due to demand of essential item during Covid - 19)
Only essentail Winter Clothing will be send durning Covid -19 Level 4
Non essentail items will be send when level 4 is lifted and re re-open.
Can I return an item if I’m not happy with it?
Absolutely! We want you to be CRAZE-y in LOVE with your new purchase, which is why we offer a fuss-free, love-it-or-leave-it return policy on all purchases (Excluding Zale items - There are no returns or Store Credit on items purchased at a Zale price).
If for some reason you're not 100% happy with your purchase, simply email our team within three days of receiving your order to arrange the return of your purchase and a full money-back refund. Please note that all returns must be in original and unworn condition and returned within 7 Days.
What if my item arrives damaged, or has a fault?
Rest assured that the utmost care is taken with ALL of our orders, and we screen our items carefully for manufacturer faults before sending them out to customers.
While CRAZE items very rarely arrive at their final destination in less than perfect condition, we guarantee your satisfaction in the unlikely event that this does happen. Simply contact us within three days of receiving your purchase and our friendly team will let you know how to send your purchase back to us for repair or replacement.
Need an answer to a question that’s not covered above? We’re here to help! Please contact us, or flick the friendly CRAZE team a message via our Facebook page!